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| 3 mins

A Few Ways Technology Can Ease Caller Complaints

Listening to customer complaints is a necessity in any customer-facing business but how do you achieve a solution quickly?

Recent Stories

3 mins

A Few Ways Technology Can Ease Caller Complaints

I was on the phone with a mobile carrier recently concerning a serious problem that needed addressing, the company in question had made a massive error with my service. I was inconvenienced, frustrated and needed the problem resolved. My complaint… Read More

3 mins

A Brief Look At Customer Loyalty In The Insurance Industry

Interacting with customers and maintaining their loyalty is something insurance companies are battling in our age of big data, how can they achieve this? According to Accenture, “first movers with strong brands and customer bases can gain a sustainable competitive… Read More

2 mins

Your Inbound Leads Suck And How To Fix Them

Outbound marketing is easy, it’s about the chase, mass emails and cold calls. Inbound leads can be a little more difficult, how do you draw them in? Yet when they do arrive there is a tendency for marketing teams to… Read More

2 mins

Phone Calls: How To Close This Gap In Lead Management

Phone calls are arguably the black hole in lead management. Why? Because calls are now the highest converting lead source for most businesses, yet a large number of companies are still putting funding into digital advertising without an idea of… Read More

2 mins

5 Common Mistakes Made When Updating Call Centres

In customer-facing businesses, when a prospect decides to call, it’s usually because they are looking for help and an informed voice on the other end. Call centres that can meet these requirements need the software that can keep up with… Read More

Platform

2 mins

How To Set Up Call Tracking In Google Adwords

Call tracking in Google AdWords is a match made in heaven, to achieve peak tracking prowess the first thing you need is a Google AdWords account and a few planned campaigns. AdWords call tracking shows how many users called your brand via… Read More

2 mins

Hackathon: The Popularity And Impact Of This Tech Community Builder

“Some of our most-loved products started at hackathons.”

4 mins

Anne de Kerckhove: Freespee’s new CEO joins us on International Women’s Day

“I have a confession to make: I am a tech start up addict.”

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Conversations

2 mins

Anne de Kerckhove: How I Maintain Balance In Business

Our CEO, Anne de Kerckhove, shares her thoughts on growing a business with multiple teams in different countries and striking a balance despite geographical distance. Managing teams remotely across borders This is an exciting time for team building. Thanks to the… Read More

4 mins

The Future Of Marketplaces: Vik Barodia, eBay/Gumtree

Vik Barodia has been Head of Motors at eBay/Gumtree for close to three years, with this position he has garnered a front row seat to the current digital revolution hitting both marketplaces and the automotive industry. We had a few questions… Read More

5 mins

An Interview With The Brains Behind Our Product And Operations At Freespee

Product, engineering and operations are our backbone; these teams have helped propel Freespee into a front-running position within the conversational commerce arena. The last few weeks has seen the introduction of new faces and features to our community and platform…. Read More

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News

3 mins

A Brief Look At Customer Loyalty In The Insurance Industry

Interacting with customers and maintaining their loyalty is something insurance companies are battling in our age of big data, how can they achieve this? According to Accenture, “first movers with strong brands and customer bases can gain a sustainable competitive… Read More

2 mins

Your Inbound Leads Suck And How To Fix Them

Outbound marketing is easy, it’s about the chase, mass emails and cold calls. Inbound leads can be a little more difficult, how do you draw them in? Yet when they do arrive there is a tendency for marketing teams to… Read More

2 mins

Phone Calls: How To Close This Gap In Lead Management

Phone calls are arguably the black hole in lead management. Why? Because calls are now the highest converting lead source for most businesses, yet a large number of companies are still putting funding into digital advertising without an idea of… Read More

View all News articles

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