Professional Services

Turbo charge your implementation of the Freespee platform!

Leverage the industry-specific knowledge from our experts to make your Freespee set-up more meaningful and contextual, bringing you all the insights you need to accelerate sales.

Initially we will be offering Professional Services support to accelerate implementation of:

  • Custom Data Extraction
  • Closed Loop Analysis
  • Speech Analytics
  • Data Visualisation Platform Customisation

Freespee is uniquely placed to help you leverage the power of your customer conversations via call, chat or mobile message to drive better customer experience and generate more sales.

Constantly optimise your marketing campaigns with our accurate, granular reporting dashboard.

Contact your Customer Success Manager if you would like to learn more.

Freespee Smart CTA

Customise and transform the experience for your calling visitors and see higher conversion with our Smart CTA.

A clear Call to Action (CTA) is key for website conversion, but what happens when your CTA isn’t adaptable to working hours or visitor contact preferences? A consumer may not know the next steps towards purchasing a product and risks leaving the site without accomplishing their task. 

Freespee Smart CTA  offers a more configurable design to accommodate the different website solutions for our customers and give the power to consumers to choose how they want to talk to you, using whatever channel they wish.

It allows additional functionalities to be presented alongside of the phone number. As a simple example, our Smart CTA  shows a phone number only when the call center is open and offers call backs after hours. It requires minimal implementation skills for embedding into a website.

Add our Smart CTA into your website to create call experiences that are tailored to each visitor.  

Freespee Data Studio

data-studio

Turn big data into accurate business insights

Freespee Data Studio visualises the entire customer journey, combining data from every step, online and offline. This closed-loop view enables you to connect customer journey to leads and revenue, whilst gaining accurate insight into:

  • The performance of your marketing campaigns and measurement of conversion success; from visitors to prospects and leads to customers.
  • The number of attempted calls, successful calls, and missed opportunities.
  • Call attribution based on keywords extracted from conversations.
  • Revenue attributed to leads; quantifying the value of missed opportunities and identifying the areas for business growth.

Data Studio is an easy to use, flexible deep-dive reporting tool designed to help you gain better business insights, faster and easier. A variety of data filters enable deep data customisation while templates make it faster to gain access to data once a report has been built. Explore your business by adding on-the-go criteria to your analysis. The possibilities are endless.

Take buyer journey analysis to the next level:

  1. 2.5X data: For every call, you can now use 50 data points including: lead value, keywords extracted from call conversations, and outbound activity.
  2. Semantics: activate Speech to Text to add semantics and context to the customer journey. As you build reports, you can listen to individual call recordings to immediately validate findings.
  3. Lead value: activate Offline Conversion Import and connect sales revenue to the entire customer journey. This helps you accurately attribute revenue or other important milestones such as candidate CVs, appointment bookings, or test drives to leads. Identify revenue leakage points, attribute missed conversions, and forecast ROI more accurately.
  4. Faster: templates make it faster and easier for you to build reports. Save reports and Freespee will automatically update them overnight. Preview reports in real-time, and download them faster than ever.

Get in touch if you want to learn more about Data Studio.