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Speech Analytics

5 July 2019, Freespee

Freespee Speech Analytics captures keywords from phone conversations to provide you with additional insight on callers’ intent and tone of voice so you can more accurately visualise your users’ journey.

Our speech analysis solution is easy to activate as part of our core platform. It will enable you to start tagging and transcribing calls immediately.

Accurately understanding your callers intent will help you create better call routing workflows, prioritise high-value leads and even attribute missed calls.

Some of the benefits of using Speech Analytics include:

Get in touch if you’d like to learn more about Speech Analytics.

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