Inform your sales teams as soon as a call is missed, and attempt to maximise conversion opportunities.
- Automatically notify agents when an opportunity is missed.
- Provide lead score information to help prioritise missed opportunity management.
- Freespee Notifier workflows keep your sales teams informed, sending leads to the right sales agents with the information they need to prioritise and follow up.
Freespee Incoming Call Notifier
Alert your team of an incoming call via browser push notification, showing caller’s number.
Freespee Answered Call Notifier
Send your team emails after incoming calls are answered, with a caller’s number and online journey.
Freespee Dropped Call Notifier
Give your team details for people that started to call you but abandoned the call before it was connected. Email the caller’s number and online journey, so agents can prioritise their follow up.
Freespee Missed Call Notifier
Give your team details for people that tried to call you, but you did not answer in time. Email the caller’s number and online journey, so agents can prioritise their follow up.
Freespee Call Recovery
Callers are busy. 40% of leads hang up during the first 60 seconds. Frustrating interactive voice response (IVR) systems, and long wait times are driving your leads away. Most companies have no way of recovering these missed opportunities.
Keep communications consistent throughout the customer’s entire journey. Enhance customer experience by showing you care about the opportunity to sell to them.
Freespee Call Recovery workflows keep prospects engaged and improve sales conversion rates by attempting to recover every missed opportunity.
Freespee Callback Recovery
Send SMS messages to people who tried calling, but their call was not answered or they dropped the call. The SMS message asks the caller if they want a callback and lets them select a time.
Freespee Callback Request
Sends SMS messages to people who called but then dropped the call. It automatically sends them an SMS asking if they want a callback.
Freespee Call Follow-Up
Keep communication flowing with your customers. It automatically sends SMS messages after each completed call, based on call duration.