Freespee Offline Conversion

Offline Conversion Import

With Freespee Offline Conversion you can visualise data that makes it easier for marketing and sales to understand exactly where revenue is coming from. 

Companies can accurately attribute revenue to leads by mapping all the steps of a customer’s journey. The closed-loop view helps identify missed conversions and put in place the mechanisms to recover lost revenue.

  • Assign expected value to missed opportunities based on historical data.
  • See which campaigns are driving revenue and which products are performing best. 
  • Connect all the touchpoints in the customer buying journey. 
  • Attribute sales revenue or other important milestones such as test drives, viewing bookings or candidate CVs to every lead.

Get perceptive insights into buyer behaviour and the performance of your sales and marketing processes.

See the monetary value of missed opportunities and find new opportunities for your business to grow.

Optimise sales by sending reconciled data to Google Analytics to understand which marketing campaigns drive revenue.

Close the loop in the customer buying journey with Freespee Offline Conversion.

Integrations

Integrations

Prebuilt integrations automatically send callers’ online journey and phone activity data from Freespee Platform to third party solutions in real time.

Over 40 plug-and-play integrations with leading marketing, reporting, and sales software solutions help companies collect the data they need on the customer journey to increase marketing efficiency and sales revenue.

What are the benefits of integrating your third party tools with Freespee?

Remove Data Silos In Your Business

Build consumer journey maps that are accessible from any of your decision making tools.

Increase Revenue And Sales Efficiency

Send your visitor’s contextual data into your sales and marketing tools in real-time.​

No Need For An IT Overhead

Automatically sync conversational buying signals and visitor data across third party tools.

Start integrating your third party tools with Freespee Platform data.

Freespee Talk

freespee talk lofi

Give your agents an edge with the contact centre app that brings the online customer journey direct to your sales agents in real time during the call, and even before your agent answers.

Freespee Talk extends the online buying experience to the call centre, increasing the effectiveness and efficiency of sales conversations. By preparing sales agents, prospects have a better calling experience, and more sales are converted.

Talk is a contact centre app running on an agent’s PC or Mac without the need for expensive telephony infrastructure. Call queues are managed in the cloud and can be instantly scaled up or down to meet variable demand. Sales agents can attach valuable information to calls, such as lead scoring and sales outcomes.

Customer-Centric Experience

  • Automatically route calls to the right queue or prioritise leads based on their online context.
  • In real-time, show agents the caller’s web activity, lead source, and contact history for better, targeted sales conversations.
  • Sales agents can attach valuable information to calls, such as lead scoring and sales outcomes.

Empower Distributed Teams

  • Your sales teams can work anywhere, at any time.
  • Monitor call waiting times, queues, and agent activity in real time.
  • Analyse contact center efficiency using call activity, queue performance, and sales conversion reports.

Reduce Costs

  • Replace expensive telephony infrastructure with a cloud-based solution that makes and receives calls on any PC.
  • Instantly scale up or scale down to meet variable demand.
  • Continuously improve your call handling processes through your online dashboard.

Freespee Mobile SDK

Freespee Mobile SDK lets developers build innovative apps that give buyers and sellers a richer, more streamlined experience that increases customer loyalty.

Developers can enhance and extend your Android and iOS apps with voice, SMS, and all the communications capabilities of the Freespee Platform.

  • Using Freespee Talk as inspiration, bring sales phone calls and the customer’s online journey into the mobile apps your sales teams use.
  • Build innovative apps for your customers. Give buyers a richer, streamlined experience and increase customer loyalty.
  • Let your developers rapidly integrate workflows between your internal systems, websites, and the powerful communications device in every customer’s hand.

Freespee Notifier

notifier and call recovery

Inform your sales teams as soon as a call is missed, and attempt to maximise conversion opportunities.

  • Automatically notify agents when an opportunity is missed.
  • Provide lead score information to help prioritise missed opportunity management.
  • Freespee Notifier workflows keep your sales teams informed, sending leads to the right sales agents with the information they need to prioritise and follow up.

Freespee Incoming Call Notifier

Alert your team of an incoming call via browser push notification, showing caller’s number.

Freespee Answered Call Notifier

Send your team emails after incoming calls are answered, with a caller’s number and online journey.

Freespee Dropped Call Notifier

Give your team details for people that started to call you but abandoned the call before it was connected. Email the caller’s number and online journey, so agents can prioritise their follow up.

Freespee Missed Call Notifier

Give your team details for people that tried to call you, but you did not answer in time. Email the caller’s number and online journey, so agents can prioritise their follow up.

Freespee Call Recovery

Callers are busy. 40% of leads hang up during the first 60 seconds. Frustrating interactive voice response (IVR) systems, and long wait times are driving your leads away. Most companies have no way of recovering these missed opportunities.

Keep communications consistent throughout the customer’s entire journey. Enhance customer experience by showing you care about the opportunity to sell to them.

Freespee Call Recovery workflows keep prospects engaged and improve sales conversion rates by attempting to recover every missed opportunity. 

Freespee Callback Recovery 

Send SMS messages to people who tried calling, but their call was not answered or they dropped the call. The SMS message asks the caller if they want a callback and lets them select a time.

Freespee Callback Request 

Sends SMS messages to people who called but then dropped the call. It automatically sends them an SMS asking if they want a callback.

Freespee Call Follow-Up 

Keep communication flowing with your customers. It automatically sends SMS messages after each completed call, based on call duration.


Predictive Routing

predictive-routing

Combine granular audience segmentation with powerful predictive routing to truly understand and cater for your high-value callers.

With our predictive routing solution you’ll be able to::

  • Identify behaviour patterns
  • Predict the relevance of your segmentation criteria
  • Improve customer experience
  • Intelligently manage your inbound leads, quickly connecting callers with the right agent
  • Route callers to the right agent based on their online journey

Create unique audience segments that align with your business objectives and tailor the buying experience for each segment. Then create targeted lead generation strategies that drive more revenue.

Professional Services

Turbo charge your implementation of the Freespee platform!

Leverage the industry-specific knowledge from our experts to make your Freespee set-up more meaningful and contextual, bringing you all the insights you need to accelerate sales.

Initially we will be offering Professional Services support to accelerate implementation of:

  • Custom Data Extraction
  • Closed Loop Analysis
  • Speech Analytics
  • Data Visualisation Platform Customisation

Freespee is uniquely placed to help you leverage the power of your customer conversations via call, chat or mobile message to drive better customer experience and generate more sales.

Constantly optimise your marketing campaigns with our accurate, granular reporting dashboard.

Contact your Customer Success Manager if you would like to learn more.

Freespee Smart CTA

Customise and transform the experience for your calling visitors and see higher conversion with our Smart CTA.

A clear Call to Action (CTA) is key for website conversion, but what happens when your CTA isn’t adaptable to working hours or visitor contact preferences? A consumer may not know the next steps towards purchasing a product and risks leaving the site without accomplishing their task. 

Freespee Smart CTA  offers a more configurable design to accommodate the different website solutions for our customers and give the power to consumers to choose how they want to talk to you, using whatever channel they wish.

It allows additional functionalities to be presented alongside of the phone number. As a simple example, our Smart CTA  shows a phone number only when the call center is open and offers call backs after hours. It requires minimal implementation skills for embedding into a website.

Add our Smart CTA into your website to create call experiences that are tailored to each visitor.  

Freespee Data Studio

data-studio

Turn big data into accurate business insights

Freespee Data Studio visualises the entire customer journey, combining data from every step, online and offline. This closed-loop view enables you to connect customer journey to leads and revenue, whilst gaining accurate insight into:

  • The performance of your marketing campaigns and measurement of conversion success; from visitors to prospects and leads to customers.
  • The number of attempted calls, successful calls, and missed opportunities.
  • Call attribution based on keywords extracted from conversations.
  • Revenue attributed to leads; quantifying the value of missed opportunities and identifying the areas for business growth.

Data Studio is an easy to use, flexible deep-dive reporting tool designed to help you gain better business insights, faster and easier. A variety of data filters enable deep data customisation while templates make it faster to gain access to data once a report has been built. Explore your business by adding on-the-go criteria to your analysis. The possibilities are endless.

Take buyer journey analysis to the next level:

  1. 2.5X data: For every call, you can now use 50 data points including: lead value, keywords extracted from call conversations, and outbound activity.
  2. Semantics: activate Speech to Text to add semantics and context to the customer journey. As you build reports, you can listen to individual call recordings to immediately validate findings.
  3. Lead value: activate Offline Conversion Import and connect sales revenue to the entire customer journey. This helps you accurately attribute revenue or other important milestones such as candidate CVs, appointment bookings, or test drives to leads. Identify revenue leakage points, attribute missed conversions, and forecast ROI more accurately.
  4. Faster: templates make it faster and easier for you to build reports. Save reports and Freespee will automatically update them overnight. Preview reports in real-time, and download them faster than ever.

Get in touch if you want to learn more about Data Studio.