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Category: Featured

3 mins

A Few Ways Technology Can Ease Caller Complaints

I was on the phone with a mobile carrier recently concerning a serious problem that needed addressing, the company in question had made a massive error with my service. I was inconvenienced, frustrated and needed the problem resolved. My complaint… Read More

2 mins

Do We Really Want To Talk To Robots: Event Round Up

Freespee’s event; “Do we really want to talk to robots?” was a resounding success. An array of topics were covered by industry experts and GDPR fears were quelled. All in all, an evening of progress. We started off with office… Read More

2 mins

The Meghan Markle Effect: Luxury Brand's Call Volume Skyrockets

The Royal Wedding of Meghan Markle and Prince Harry last weekend may have cost over £30 million but its expected to generate much more than that. The previous nuptials of Kate and William in 2011 brought a reported £2 billion… Read More

4 mins

Standing Out: What's Behind A Brand Name?

“The sweetest word in the brand universe is your brand’s name.” Bill Schley & Carl Nichols, Jr from the book “Why Johnny Can’t Brand.” What’s in a name? A lot. For Freespee, we wanted to reflect the core aspect of… Read More

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