What We Learned About Feedback From Online Marketplaces
These days feedback goes beyond the online marketplace and is prevalent in most consumer-based businesses. Its evolved from a single channel to multiple forms, including SMS which has become a leading source of survey, making it even easier to gather relevant data for customer management.
Why Buyer And Seller Trust Is A Vital E-Commerce Metric
Success for these centres of e-commerce means a keen awareness of metrics beyond the monetary, but more in the operational structure and how it creates an environment of mutual benefit for brand, buyers, and sellers.
How To Optimise The Most Vital Stage In The Purchase Journey
“After that point is a crucial time, because this is an opportunity for brands to enact a whole new line of communication and reassurance with a consumer, this is the moment to create a brand ambassador.”
Women In STEM: 5 Organisations Building A Future For Female Coders
“Code is the next universal language, in the seventies it was punk music that drove a whole generation,… Read More
The Benefits Of Geolocation For Predicting Behaviour
Google recently announced a plan to test new geolocation technology in emergency response systems, so that 911 services… Read More
Why Brand Success Means Cultivating Your Community
At its inception, a company pitches its core product ad nauseam, believing fervently in its potential to boost… Read More
IoT And Call Centers: The Current State Of Customer Interaction
Now call centers are called contact centers and agents are tackling more data than ever before. We can… Read More