Three overwhelming forces are converging

Disruption is coming

Amazon has brought usability, choice, and convenience to the next level – consumers now expect frictionless buying everywhere.

Social media platforms like Facebook have captured consumer eyeballs and are turning their attention to marketplaces – bringing buyers to sellers within their app.

Messaging apps like WhatsApp have raised consumer expectations that they can communicate whenever and wherever it suits them.

But, how we buy from marketplaces has hardly changed in decades.

Do you want to watch marketplaces be disrupted - or lead the charge?

This interactive guide gathers our experiences from working with innovative marketplaces and enterprise brands, so you can learn how they are building conversational buying programmes that increase sales.

Download our interactive checklist to benchmark your journey against leading online marketplaces.

Get the Ultimate Guide to building a conversational buying strategy for marketplaces