FREESPEE DATA SHEETS
Lead Assistant Toolbox
Freespee’s Lead Assistant Toolbox enables you to build automation workflows to monitor, notify and connect scheduled calls so all inbound leads - received via phone, online form or email - are followed up.
Improve your customers’ engagement, meet SLA commitments, reduce missed call rates and improve brand value awareness using ready-for-use workflows or build your own custom solution via our API.
FREESPEE DATA SHEETS: lead assistant toolbox
Missed Call Assistant
When a call is missed agents receive an email notification including a callback telephone number and unique PIN number to connect and track when the call takes place.
FREESPEE DATA SHEETS: lead assistant toolbox
Abandoned Call Assistant
Assists with customer re-engagement by inviting callers to schedule a call back.
- The caller receives an SMS with a link to a callback request.
- An agent then receives an email notification with the new callback time and contextual data about the call and the visitor’s online journey.
- The call is automatically connected.
FREESPEE DATA SHEETS: lead assistant toolbox
Follow-up SMS
- The caller receives a personalised SMS request to schedule a call or a call back at a different time.
FREESPEE DATA SHEETS: lead assistant toolbox
Dropped Call Notifier
Automatically notifies agents when a call drops.
- An agent receives an email notification which includes relevant contextual information on the caller’s online history and call activity.
FREESPEE DATA SHEETS: lead assistant toolbox
Missed Call Notifier
Automatically notifies agents when a call is missed.
- An agent receives a missed call email notification which includes contextual information such as a link to the last page visited by the caller.
FREESPEE DATA SHEETS: lead assistant toolbox
Send automatic email notifications to agents when a call is answered
Tracks missed calls, enables callbacks and provides reports detailing whether missed calls were followed up and how long it took to call back.
- Agents receive an email notification when a call is answered.
FREESPEE DATA SHEETS: lead assistant toolbox
Use our Lead Assistant API to create your own custom workflows
Our Lead Assistant API enables you to deploy fully customisable lead automation workflows that help you take control over your leads while increasing adoption - this is achieved by creating workflows directly within your CRM or software solution.
FREESPEE DATA SHEETS: lead assistant toolbox
Why choose Freespee Lead Assistant Toolbox?
- Greater control and full visibility over lead follow-up.
- Improved customer experience and better sales results.
- Greater accountability with detailed inbound lead activity reports.
