Get more out of Heap with Freespee
The Freespee integration feeds visitor data into Heap, giving you a full picture of their behaviour and conversion patterns inclusive of conversations.
- When a customer arrives on your site, Freespee captures and records the Heap Analytics visitor identifiers
- At the same time, Freespee serves the customer a unique telephone number.
- When a call is made Freespee attributes the phone number to the user session and the Heap ID and passes this user ID back to Heap.
- Heap then registers this conversion as an event in the platform.
- Heap App ID
- Heap Visitor ID
- A Freespee call event
- Answered / Missed
- Call duration in seconds
Still have questions? Here are a few useful resources for you to dig a little deeper.
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