Workflows

Create personal experiences

Automate and personalise your customer's journey with pre-defined routing and messaging workflows based on their digital context.

Make customer conversations more efficient

Base automated routing rules on the caller's digital context, rather than clunky IVRs (where 40% of your sales opportunities abandon.)

Trigger messaging specific to the caller and their behaviour by SMS. Send email notifications to internal teams, giving context on the call.

Send personalised messaging to callers, asking for feedback, then monitor your customer rating in real-time in the dashboard.

Re-engage lost leads

Segment your abandoning audiences and set-up workflows to re-engage then with personalised messaging.

Gather valuable feedback

Once calls have ended, create workflows to automatically message the caller asking for feedback.

Say goodbye to the IVR forever and reduce your call abandonment. On average, our customers see 40% less abandonment.

Make your customers feel valued by encouraging callers to feedback on their experience, or attempting to re-engage them post-abandonment.

Automatically route callers to the most relevant team with insights into the visitor’s digital context, helping opportunities develop.