Identify and understand potential revenue gaps
Freespee Platform will help you visualise the entire customer journey, online and offline, as well as attribute revenue to marketing campaigns.
Freespee platform | freespee DATA STUDIO
Turn big data into actionable business insights
Visualise the entire customer buying journey. Identify the revenue leakage points.
FREESPEE PLATFORM | Freespee offline conversion import
Understand where your revenue is coming from
Close the loop in the customer buying journey. Attribute sales revenue and other important milestones such as test drives, property viewing appointments or candidate CVs to every lead.
FREESPEE PLATFORM | Freespee speech analytics
Convert your caller's spoken words into text and automatically tag calls
Configure keywords that are vital to your business to categorise different types of calls (for example, sales or support calls) to achieve more accurate lead attribution. Analyse transcribed text to understand buyer's intent and fine-tune your customer's journey.
USE SPEECH ANALYTICS TO OPTIMISE LEAD MANAGEMENT
USE SPEECH ANALYTICS TO OPTIMISE MARKETING EFFORTS
FREESPEE PLATFORM | Freespee dashboard
Monitor the performance of your marketing activities in real-time
Personalise your dashboard to show the most relevant data for your business objectives and the job you need to get done.
- Compare performance within your business or across your sales partners.
- Spot trends in caller’s behaviour.
- Identify and quantify missed opportunities.
- Analyse the steps leading to a purchase.
- Compare marketing performance between channels and sources.
- See which lead types are driven by which campaigns.
- See the entire customer journey across all your systems (Google Analytics, Optimizely, Salesforce, Tealium…)
- Send buying signals from calling visitors to your marketing tools.
- Accurately attribute all leads, not just your online leads.