Prepare your agents to sell with the cloud contact centre solution that delivers the caller's contextual data in real-time

freespee talk lofi

PREPARE AGENTS TO SELL | FREESPEE TALK

Freespee Talk is a contact centre app that extends the online buying experience to your call centre

PREPARE AGENTS TO SELL | FREESPEE TALK

Customer-centric experience

Automatically route calls to the right queue or prioritise leads based on their online context. In real-time, show agents the caller's web activity, lead source and contact history for better, targeted sales conversations. Sales agents can attach valuable information to calls, such as lead scoring and sales outcomes.

PREPARE AGENTS TO SELL | FREESPEE TALK

Empower distributed teams

Your sales teams can work from anywhere, at any time. Monitor call waiting times, queues and agent activity in real-time. Analyse contact centre efficiency using call activity, queue performance and sales conversion reports.

PREPARE AGENTS TO SELL | FREESPEE TALK

Reduce call centre costs

Replace expensive telephony infrastructure with a cloud-based solution that makes and received calls on any computer. Instantly scale up or scale down to meet variable demand. Continuously improve your call handling processes through your online dashboard.

Freespee Talk at a glance

Customer journey

Digital Profiling
End-to-end customer journey, mapped to online and offline conversion
Real-time web activity in-display

Call routing

Audience segmentation
Predictive routing
IVR routing
Round-robin distribution
Group routing

Monitoring and reporting

Activity dashboard
Advanced contact analysis
Queue and agent metrics

Queue management

Unlimited call queues
Callback from queue
Real-time activity view

Distributed teams

Desktop app-based calls
Agent status view
Real-time queue view

Reliability and services

Failover
Global Low Latency
Usage SLA

PREPARE AGENTS TO SELL | FREESPEE MOBILE SDK

Freespee Mobile SDK

Enhance your own Android and iOS apps with voice, SMS, and all the communications capabilities of the Freespee Platform.

Using Freespee Talk as inspiration, bring sales phone calls and the customer’s online journey into the mobile apps your sales teams use.

Build innovative apps for your customers. Give buyers a richer, streamlined experience and increase customer loyalty.

Let your developers rapidly integrate workflows between your internal systems, websites, and the powerful communications device in every customer’s hand.

Now that you know how to prepare agents to sell to customers with Freespee Talk & Freespee Mobile SDK, learn how to ensure all leads are followed up, so you can prevent your company becoming disconnected with data in siloes systems.

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