Combine granular audience segmentation with powerful predictive routing to truly understand and cater for your high-value callers

Create unique audience segments that align with your business objectives and tailor the buying experience for each segment. Then create targeted lead generation strategies that drive more revenue.

ROUTE CALLS INTELLIGENTLY | FREESPEE SEGMENTATION

Identify repeated behaviour

Separate your audience based on their online journey, geolocation or the campaign they came from. Keep audience segmentation relevant to your business needs. Amend your segment groups as your insight into buying behaviour changes.

ROUTE CALLS INTELLIGENTLY | FREESPEE SEGMENTATION

Predict the relevance of your segmentation criteria

Freespee automatically validates results for individual audience segments against your business's real historical data, which helps you to forecast the impact on your daily business operations. This helps you to identify opportunities for growth and messaging optimisation.
freespee segmentation

ROUTE CALLS INTELLIGENTLY | FREESPEE SEGMENTATION

Improve customer experience

Foster loyalty for your brand by creating more personalised communication experiences. By delivering a shorter, more relevant buying experience for your callers, they will keep coming back.

ROUTE CALLS INTELLIGENTLY | FREESPEE PREDICTIVE ROUTING

Intelligently manage your inbound leads, quickly connecting callers with the right agent

Remove the need for rigid and obsolete call routing solutions that don't deliver the personalised, quick and seamless experience your customers want. Make use of audience segmentation to deliver the very best call experience for your customers.
freespee workflows

ROUTE CALLS INTELLIGENTLY | FREESPEE PREDICTIVE ROUTING

Route callers to the right agent based on their online journey

Prioritise high-value callers in real-time before the call connects to the agent, to give them the very best service and to maximise revenue. Freespee customers have also seen response rates rise by broadcasting calls to multiple agents simultaneously.

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