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Contact Centre as a Service

Outdated legacy telephony solutions

The most valuable sales and service channel – the phone – is powered by legacy telco solutions that are outdated and not connected to your digital ecosystem.

Solve this with Freespee

Talk is a desktop app for sales and service teams to make and receive calls. It uses visitor profiling to assign calls to the right team. No more IVRs.

Benefits

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Connect callers to the right team faster, based on their digital context, without long self-qualification IVRs.
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Provide agents with caller profiles and buying intent, making the call more efficient and helping them close deals faster.
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Reduce costs by removing the need for hardware, simply use the Freespee desktop app and internet connection.

Features

  • Phone CTA
  • Segments
  • Workflows
Roles

Who is Contact Center as a Service for?

Sales
Service
Customer Type

Who is the customer?

Retail Network
Contact Center

Your customers want to talk

Freespee makes it faster and easier for customers to talk to sales agents.

Talk to sales