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Heap

Get more out of Heap with Freespee

The Freespee integration feeds visitor data into Heap, giving you a full picture of their behaviour and conversion patterns inclusive of conversations.

Heap logo

How It Works

  • When a customer arrives on your site, Freespee captures and records the Heap Analytics visitor identifiers
  • At the same time, Freespee serves the customer a unique telephone number.
  • When a call is made Freespee attributes the phone number to the user session and the Heap ID and passes this user ID back to Heap.
  • Heap then registers this conversion as an event in the platform.

What Freespee Sends

  • Heap App ID
  • Heap Visitor ID
  • A Freespee call event
  • Answered / Missed
  • Call duration in seconds

Further Research

Still have questions? Here are a few useful resources for you to dig a little deeper.

Documentation

Check out our documentation for detailed help on setting up Heap.

Heap integration documentation

Questions

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