Interested? Get in touch.

Call Us
Content Hub
Contact Us


Get more out of Heap with Freespee

The Freespee integration feeds visitor data into Heap, giving you a full picture of their behaviour and conversion patterns inclusive of conversations.

Heap logo

How It Works

  • When a customer arrives on your site, Freespee captures and records the Heap Analytics visitor identifiers
  • At the same time, Freespee serves the customer a unique telephone number.
  • When a call is made Freespee attributes the phone number to the user session and the Heap ID and passes this user ID back to Heap.
  • Heap then registers this conversion as an event in the platform.

What Freespee Sends

  • Heap App ID
  • Heap Visitor ID
  • A Freespee call event
  • Answered / Missed
  • Call duration in seconds

Further Research

Still have questions? Here are a few useful resources for you to dig a little deeper.


Check out our documentation for detailed help on setting up Heap.

Heap integration documentation


Have any questions about this integration?

Contact us

Want to build your own integration with Freespee?

Your customers want to talk

Freespee makes it faster and easier for customers to talk to sales agents.

Talk to sales