What do you want to do?

Route calls the
smart way

Give your high-value customers the VIP treatment they deserve, with advanced audience segmentation and call routing workflows.

What do you want to do | Route calls the smart way

Frustrating call centre menus

Customers want to speak to you quickly. But instead of the friendly voice of one of your agents, they are presented with a complex series of options to reach the right agent.

What do you want to do | Route calls the smart way

freespee smart-call-routing

26% of all calls directed to a call centre menu drop within 60 seconds

As you grow your business, your sales teams may not be able to cope with the sheer volume of incoming calls.

So, for efficiency, it is natural to automate the routing of all inbound leads. However, with customers becoming increasingly impatient, presenting them with automated messages that cause friction instead of with an agent voice can lead them to just hang up.
freespee smart-call-routing

Route calls the smart way with Freespee

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Segment audiences

Identify your leads and create different audience segments based on where they are coming from - source, channel, geolocation and more.​

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Prioritise

Prioritise high-value callers in the call queue or route them you your best agents first so you don't lose the revenue you value most. ​

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Reduce dropped calls

Remove friction by automatically routing calls to the right agent, for example, if you have product specialists or to separate sales and support calls.​

Ready to get better with Freespee?

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