Communication management

Opportunities slipping away

Phone numbers are not treated as Call-To-Actions that allow you to monitor and control phone calls and messages with ease.

Solve this with Freespee

The Freespee phone CTA toolbox, fully integrated into your sales and marketing stack, helps you to manage your caller’s experience from their first click.

  • See exactly which web visitor or app user made the call.
  • Create dynamic visitor lists based on digital context and implement separate routing strategies per visitor segment.
  • Display wait times and introduce agents to improve the experience for callers.
  • Automated personalised messaging post-call for customers and agents.
  • Integrate visitor conversation data into your entire marketing stack to improve lead acquisition, A/B testing and reporting.

FEATURES

  • A Freespee code snippet that works with leading tag managers allows you to display the Phone CTA on the website as a text string, a button or a larger element. A unique phone number is allocated to each visitor click, which is then routed to your contact center or a specific person or team. You decide the workflow.
  • Custom phone number formatting – automated localised formatting of numbers based on geolocation.
  • One click calling – the Freespee phone CTA is built for one-click calling from mobile, tablet and desktop web.
  • A server side solution that allows you to embed full user level control over phone calls in your App.
    • For each Call attempt, a request is sent to the Freespee API.
    • A unique phone number is allocated to that user session that connects to your contact center, a specific person or a team. You decide the workflow.
  • Custom phone number formatting – automated localised formatting of numbers based on geolocation.
  • One click calling from your App.
  • Use the static phone number(s) that you publish on your direct mail campaign, your outdoor commercial and similar. The more phone numbers you use, the deeper you can go in your analysis to gain valuable insights.

Who is Communication management for?

Marketing
Sales
Engineering

Who is the customer?

Retail network
Contact center
Marketplace