Contact Center as a Service

Outdated legacy telephony solutions

The most valuable sales and service channel - the phone - is powered by legacy telco solutions that are outdated and not connected to your digital ecosystem.

Solve this with Freespee

Talk is a desktop app for sales and service teams to make and receive calls. It uses visitor profiling to assign calls to the right team. No more IVRs.

  • Connect callers to the right team faster, based on their digital context, without long self-qualification IVRs.
  • Provide agents with caller profiles and buying intent, making the call more efficient and helping them close deals faster.
  • Reduce costs by removing the need for hardware, simply use the Freespee desktop app and internet connection.

FEATURES

Who is Contact Center as a Service for?

Sales
Customer Service

Who is the customer?

Retail network
Contact center