Customer Recognition

IVRs cause high abandonment

Interactive Voice Response (IVR) solutions currently qualify and assign callers, causing 40% to drop off during the first 60 seconds due to unsatisfactory CX.

Solve this with Freespee

Freespee uses digital profiling to empower companies to identify and segment audiences for analytics and personalised call experiences.

  • Provide the experience your customers expect by replacing clunky self qualification IVRs with dynamic visitor segmentation. 
  • Create dynamic visitor list using multiple parameters like geolocation, device, cart content, page visited.
  • Monitor and analyse each segment’s behaviour separately.

FEATURES

Who is Customer Recognition for?

Marketing
Sales
Customer Service

Who is the customer?

Retail network
Contact center