Tom has an issue.

After browsing websites for his dream car, Tom finally calls a dealer to book a test drive. But it takes so long for the call to reach someone that he eventually hangs up...and calls another brand.

James has an issue.

After spending hours looking, James has finally found a great apartment online. But it takes so long for someone to answer his call that he eventually hangs up...and calls another estate agency.

Eva has an issue.

Whether it’s a tropical paradise or a ski resort, Eva needs to ensure her travel insurance fits her busy lifestyle. She has many questions, but is frustrated by not getting the level of customer service she expects.

Natalie has an issue

Natalie has found exactly what she wants after browsing her favourite marketplace! When she calls the seller…she realises a simple exchange is more difficult than expected. She then turns to another seller for a better result.